Man With Van Edenpark Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Edenpark provides removal, transport, delivery, and associated moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all services unless otherwise agreed in writing. For the purpose of these terms, “customer” means the person, business, or organisation requesting the service, and “service” means any van, moving, loading, unloading, disposal, collection, or related work supplied by Man With Van Edenpark.
The purpose of these terms is to create a clear understanding of what is included, what is excluded, how bookings are confirmed, how payments are handled, and where responsibility lies. The customer should read the entire document carefully before confirming any service. If any provision is not understood, the customer should request clarification before the booking is finalised. These terms are designed to support a fair and efficient moving service while protecting both parties from avoidable disputes.
Use of the service implies acceptance of these terms, including any limitations on liability, cancellation rules, and waste handling requirements. Where a separate written agreement, quotation, or invoice includes additional conditions, those conditions will apply only if they do not conflict with these terms. Any variation must be confirmed in writing by an authorised representative of Man With Van Edenpark.
Booking Process
Bookings may be requested by the customer through the agreed booking channels and are subject to availability, operational suitability, and acceptance by Man With Van Edenpark. A booking is not confirmed until the service details have been reviewed and accepted, and, where required, a deposit or prepayment has been received. The customer must provide accurate information at the time of booking, including the collection and delivery addresses, access conditions, the number and type of items, preferred dates and times, and any special handling requirements.
When providing a quotation, Man With Van Edenpark may rely on the information supplied by the customer. If the information later proves to be incomplete or inaccurate, the quotation may be revised, and additional charges may apply. The customer is responsible for ensuring that all relevant details are disclosed in advance, including stairs, lifts, parking restrictions, long carrying distances, fragile items, bulky goods, parking permits, or time-sensitive access arrangements. Failure to disclose relevant information may result in delays, refusal of service, or extra charges.
Once a booking is accepted, the customer will receive confirmation of the scheduled service, subject to operational changes, traffic conditions, weather, and other practical factors outside reasonable control. The estimated arrival time is approximate unless expressly guaranteed in writing. Man With Van Edenpark will use reasonable efforts to complete the service on the agreed date and within the planned schedule, but exact timings cannot always be guaranteed due to the nature of transport and moving work.
The customer must ensure that someone authorised is present at the pickup or delivery point, unless alternative arrangements have been agreed beforehand. The authorised person must be able to confirm the items to be moved and, where applicable, sign any inventory or completion record. If access is denied, the premises are closed, or the customer is unavailable, the service may be delayed, rescheduled, or treated as cancelled, with charges applying in accordance with these terms.
The customer should make sure that items are ready for loading at the agreed time, unless the booking specifically includes packing, dismantling, or additional labour. Standard service assumptions are based on normal access and reasonable readiness. Additional waiting time, repeated trips, or extra labour caused by unprepared goods may incur further charges.
Payments and Charges
All prices are provided on the basis of the information available at the time of quotation. Unless stated otherwise, quotations are subject to change if the scope of work changes or if the information supplied by the customer is inaccurate. Charges may be based on time, distance, labour, vehicle use, waiting time, disposal fees, congestion or parking costs, and any agreed extras. A quoted price may also be revised if unforeseen circumstances significantly alter the time, complexity, or resources required to complete the work.
Payment terms will be confirmed at the time of booking or in the invoice. Man With Van Edenpark may require a deposit, partial advance payment, or full payment before the service begins. Unless otherwise agreed, payment is due immediately upon completion of the service. Accepted payment methods will be communicated in advance, and the customer is responsible for ensuring funds are available. Any bank charges, chargeback fees, or failed payment costs caused by the customer may be recovered from the customer.
If the service is extended because the customer requests additional work on the day, such as extra items, multiple collection points, or waiting beyond the reasonable allocation, those additional services will be chargeable. The customer agrees that prices may increase where fuel, tolls, parking, or disposal fees are incurred during the service and were not included in the original quotation. All charges must be paid in full unless a different arrangement has been agreed in writing before work starts.
Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking, but notice should be given as early as possible. Cancellation charges may apply depending on the amount of notice provided, any costs already incurred, and whether resources have been allocated for the job. If the customer cancels at short notice, refuses the service upon arrival, or fails to be present without prior agreement, Man With Van Edenpark may charge a cancellation fee to cover reasonable losses, wasted time, and administrative expenses.
Where a booking is rescheduled, every effort will be made to accommodate the new date, but availability cannot be guaranteed. If the customer repeatedly changes the booking details or requests significant changes after confirmation, the company may treat the original booking as cancelled and apply the relevant charges. The customer should understand that moving work is planned around vehicle availability, labour, and route scheduling, and late changes can affect the ability to deliver other services.
Delays may occur due to traffic, weather, vehicle issues, site access problems, or other matters beyond reasonable control. Where such delays occur, Man With Van Edenpark will act reasonably and communicate updates where practicable. The company will not be liable for losses caused by delay unless the loss results directly from proven negligence or a breach of these terms. Time-critical work should be disclosed in advance so that it can be assessed properly.
Customer Responsibilities
The customer is responsible for ensuring that all goods are legally owned by them or that they have full authority to arrange their transport. The customer must also ensure that items are suitable for carriage and are not prohibited, dangerous, illegal, or likely to cause harm to people, vehicles, or other property. If the customer fails to disclose hazardous goods or restricted items, they may be liable for all losses, damage, fines, claims, and expenses that result.
The customer must obtain any permissions, permits, building approvals, or parking arrangements needed for access, loading, unloading, or waiting. If a permit is required but not arranged, the customer remains responsible for any penalties, delays, or additional costs arising from the lack of access. The customer should also take reasonable steps to protect floors, walls, furniture, and entryways if the property requires special protection, unless protective work has been specifically included in the booking.
It is the customer’s responsibility to ensure that items are suitably packed for transport unless packing services are expressly included. Loose contents, fragile goods, and unprotected surfaces should be prepared with appropriate care. Man With Van Edenpark accepts no responsibility for damage caused by inadequate packing, pre-existing weakness, or the inherent nature of the item, provided that the service has been performed with reasonable care and skill.
Liability and Limitations
Man With Van Edenpark will perform services with reasonable care and skill, in accordance with applicable UK consumer and contract law. However, liability is limited to direct loss or damage arising from negligence proven against the company. The company will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.
The company is not liable for damage caused by items that were already defective, poorly assembled, inadequately packed, overloaded, or unsuitable for transport. This includes items with hidden weaknesses, previous repairs, unstable fixings, or fragile components that break despite careful handling. Where the customer requests that items be moved in a manner that the company advises may increase risk, any resulting loss may remain the customer’s responsibility if the customer proceeds against that advice.
Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after the service is completed. The customer should provide details of the alleged issue, including photographs where available, to assist investigation. If a claim is accepted, the company may choose to repair, replace, or compensate up to the value of the affected item, subject to any legal limits and the evidence provided. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Waste Regulations and Disposal
Where waste removal, rubbish clearance, or disposal services are included, the customer must ensure that all items are correctly described before collection. The customer warrants that no waste presented for removal is hazardous, illegal, or prohibited unless specific prior agreement has been made and the company is legally permitted to handle it. The customer must not include asbestos, clinical waste, chemicals, gas cylinders, explosive materials, batteries requiring specialist treatment, or any other restricted materials unless expressly accepted in advance under lawful arrangements.
Man With Van Edenpark will manage waste in accordance with applicable UK waste regulations and reasonable environmental practices. If the customer presents waste that is misdescribed, mixed with prohibited items, or subject to special disposal charges, the customer may be charged additional fees and may be responsible for any enforcement action, site contamination, or cleanup costs that follow. The company reserves the right to refuse any item that is unsafe, unlawful to transport, or unsuitable for the booked service.
Where relevant, the customer confirms that they are the lawful holder of the waste and have the authority to transfer it for disposal. Once waste has been collected and accepted, ownership and responsibility may pass to the extent permitted by law and by the nature of the service arranged. However, if the customer breaches these terms by providing false information or concealing restricted waste, the customer remains fully responsible for the consequences. The customer should note that certain waste services may require separate documentation, weight-based pricing, or proof of lawful transfer.
Property, Goods, and Site Conditions
The customer must ensure that the collection and delivery locations are reasonably safe and accessible. This includes clear access routes, adequate lighting where necessary, and suitable space for the vehicle to load or unload. If access is difficult because of narrow stairs, steep paths, limited parking, low ceilings, or other site conditions, the customer should disclose this in advance so that appropriate planning can be made. Any additional labour or equipment required because of difficult access may be charged extra.
When moving goods within a property, Man With Van Edenpark will take reasonable care to avoid damage to items and surroundings. Nevertheless, minor scuffs, marks, or wear may occur during normal moving activity, especially where spaces are tight or surfaces are already fragile. The company is not responsible for existing damage, wear and tear, or deterioration that occurs despite reasonable care. Customers are encouraged to identify particularly delicate areas or objects before work begins.
If the customer asks for items to be left unattended, placed in a specific location, or delivered without a signature, the service will be carried out at the customer’s risk once the goods have been delivered in accordance with the instructions given. The company will not be responsible for loss after delivery has been completed unless the loss resulted from proven misconduct or negligence during the service itself.
Force Majeure and Operational Changes
Man With Van Edenpark shall not be liable for failure to perform, or delay in performance, where such failure or delay is caused by events beyond reasonable control. These may include severe weather, road closures, accidents, industrial action, fuel shortages, government restrictions, emergencies, or unexpected vehicle breakdowns. In such circumstances, the company may reschedule the service, suspend work temporarily, or cancel the booking if performance becomes impracticable.
If a force majeure event prevents completion of the service, any money already paid will be handled in accordance with the actual work carried out and any costs reasonably incurred before the event. The company will seek to act fairly and in good faith when deciding whether to refund, retain, or reapply any sums received. The customer accepts that some losses caused by external events cannot be recovered from the company where those events are outside reasonable control.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute not resolved amicably. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
Nothing in these terms affects the customer’s statutory rights under UK law. If a consumer right applies that cannot be excluded or limited, those rights remain protected. These terms are intended to work alongside relevant legislation and should be read in that context. Where there is any conflict between a mandatory legal requirement and these terms, the legal requirement will take precedence to the extent necessary.
By booking or using the service, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. Man With Van Edenpark reserves the right to update or amend these terms from time to time, provided that any changes will not retroactively affect bookings already accepted unless required by law or agreed by the customer.