Privacy Policy
Man with Van Eden Park Privacy Policy
This Privacy Policy explains how Man with Van Eden Park collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van Eden Park customers and prospective customers in the Eden Park area, including individuals and businesses who make enquiries or bookings with us.
Who we are and scope of this policy
Man with Van Eden Park provides van and moving services to customers in and around the Eden Park area. For the purposes of data protection law, we act as the data controller for the personal data we collect in connection with our services. This Privacy Policy applies to all personal data that we process about our customers, prospective customers and any individuals who contact us in relation to our services in the Eden Park area.
Personal data we collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details: name, postal address, service address, billing address, and other contact details necessary to respond to your enquiry and provide our services.
Service and booking information: details of your move or transport request, such as collection and delivery addresses, access information, dates and times, inventory or description of items to be moved, and any special instructions you provide.
Communication records: information contained in messages, calls, and correspondence between you and us relating to enquiries, quotations, bookings, complaints or feedback.
Payment and billing information: information about the payment method you use, transaction details, and amounts paid. We do not store full payment card details if payment is processed via a third-party payment processor.
Technical and usage data: basic technical data related to your interaction with our online presence, such as date and time of enquiry, and information necessary for security or fraud prevention. We do not intentionally collect more data than needed to provide and secure our services.
How we collect your personal data
We collect personal data directly from you when you contact us to request information or a quote, make a booking for our services, communicate with us by phone, text, or other messaging services, or provide feedback or a complaint.
We may also receive personal data indirectly if another person makes a booking on your behalf and provides your details as the contact or recipient of our services. In such cases, we rely on that person to have obtained your permission to share your information.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation and related data protection laws. The main lawful bases we rely on are:
Contract: to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, arranging bookings, delivering our moving services, and handling payments.
Legitimate interests: to operate and improve our business, provided these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, maintaining records, preventing fraud, securing our systems, and improving our services.
Legal obligation: to comply with legal and regulatory requirements, such as maintaining tax and financial records or responding to lawful requests from authorities.
Consent: where we rely on your consent for specific processing activities, such as certain types of marketing communications. Where consent is used, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide our services: handling enquiries, providing quotes, confirming bookings, planning routes and logistics, carrying out moves and transport services, and communicating with you before, during and after your booking.
Customer service and communication: responding to questions, handling complaints, and providing information about changes to our services or this Privacy Policy.
Billing and accounting: issuing invoices, processing payments, managing refunds where applicable, and keeping financial records for accounting and tax purposes.
Business operations: managing our schedule, allocating vehicles and staff, monitoring service quality, and training our team.
Security and fraud prevention: ensuring the security of our systems and services, verifying identity where appropriate, and protecting against fraud or misuse.
Compliance: meeting legal requirements and cooperating with regulatory or law enforcement requests where we are legally required to do so.
Data sharing and processors
We do not sell your personal data. We only share it when necessary for the purposes described in this Privacy Policy and where we are satisfied that appropriate safeguards are in place. The types of third parties we may share data with include:
Service providers and data processors: such as payment processors that handle card transactions, providers of scheduling or booking tools, and secure storage or hosting services. These providers process data only on our instructions and are bound by data protection obligations.
Professional advisers: such as accountants or legal advisers, where necessary for business, legal or regulatory purposes.
Authorities and law enforcement: where we are legally required to disclose information, or where disclosure is necessary to protect the rights, property or safety of our customers, staff, or others.
When we use data processors, we ensure that a written contract is in place requiring them to protect your data, act only on our instructions, and treat your information in accordance with applicable data protection laws.
International transfers
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring personal data. These safeguards may include an adequacy decision by relevant authorities or standard contractual clauses designed to protect your data.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Enquiry and booking information is generally retained for the duration of your relationship with us and for a period afterwards to handle any queries, disputes, or legal claims. Financial and billing records are typically retained for a period required by tax and accounting laws.
When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions.
Right of access: you can request confirmation that we process your personal data and request a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability: in certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transfer it to another controller where technically feasible.
Right to object: you can object to processing that is based on our legitimate interests, including profiling, where your particular situation justifies it. You also have the right to object at any time to direct marketing.
Rights in relation to automated decision-making: we do not carry out automated decision-making that produces legal or similarly significant effects based solely on automated processing.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our main service information pages or in our booking documents.
You also have the right to lodge a complaint with your local data protection authority if you are unhappy with how we have handled your personal data. We would encourage you to contact us first so that we have an opportunity to address your concerns.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include limiting access to personal data to those who need it for their role, secure storage practices, and appropriate safeguards when working with external processors. However, no system can be completely secure, and you should take care when sharing personal information with us or others.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply from the date the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data as a customer in the Eden Park area.
