Terms and Conditions
Man with Van Eden Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Eden Park provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation that engages Man with Van Eden Park to provide services.
Services means any removal, transport, loading, unloading, packing, furniture assembly, or related services provided by Man with Van Eden Park.
Vehicle means any van or other vehicle used by us to provide the Services.
Goods means the items, belongings, furniture, equipment, or materials that you ask us to handle, move, or transport.
Contract means the agreement between you and Man with Van Eden Park, consisting of these Terms and Conditions and any written confirmation or quotation issued by us.
2. Scope of Services
Man with Van Eden Park provides man and van services, including domestic and commercial removals, small moves, single-item transport, and related loading and unloading within our operating area. Service availability may vary depending on the date, time, access, and nature of the Goods.
We reserve the right to refuse to move any Goods that, in our reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to the Vehicle, property, or other Goods.
3. Booking Process
3.1 You may request a quotation and book our Services by contacting us and providing accurate details of your requirements, including collection and delivery addresses, property access details, dates, times, description and volume of Goods, and any special handling needs.
3.2 Any quotation provided is based on the information you supply. If the information provided is incomplete, inaccurate, or changes on the day, we may adjust the price accordingly.
3.3 Your booking is only confirmed once we have accepted it and, where applicable, received any required deposit or prepayment. We reserve the right to decline any booking at our discretion.
3.4 You are responsible for ensuring that all details on the booking confirmation are correct. Any changes must be communicated to us as soon as possible and may result in additional charges or changes to availability.
4. Quotations and Pricing
4.1 Quotations may be offered on an hourly rate, fixed fee, or minimum charge basis, depending on the nature of the job and the service area.
4.2 Unless otherwise stated, quotations do not include tolls, parking charges, congestion or clean air zone charges, ferry charges, customs duties, storage fees, or third-party costs. Any such costs incurred in the course of providing the Services may be added to your final bill.
4.3 If additional services are requested or required on the day, including extra labour, additional stops, waiting time, or unforeseen access difficulties, we may charge a reasonable additional fee.
4.4 Quotations are typically valid for a limited period as stated at the time of issue. If no period is stated, quotations are valid for 30 days from the date of issue, provided that the requested date and time remain available.
5. Payments
5.1 Payment terms will be specified at the time of booking. We may require full or partial payment in advance, particularly for longer journeys, peak times, or large removal projects.
5.2 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. Late payment may result in additional charges and interest at the maximum rate permitted by law.
5.3 We accept the forms of payment notified to you at the time of booking. We do not accept payment by cheque unless this has been expressly agreed in advance.
5.4 If you are a business client and we agree credit terms in writing, you must pay all invoices by the due date specified. Failure to pay on time may result in suspension of Services and recovery action for outstanding sums.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as early as possible.
6.2 For standard bookings, cancellations received more than 48 hours before the scheduled start time will generally not incur a cancellation fee unless otherwise stated at the time of booking.
6.3 Cancellations received within 48 hours of the scheduled start time may incur a cancellation fee up to a reasonable proportion of the total agreed price, reflecting the loss of booking time and any costs already incurred.
6.4 Cancellations received on the day of the booked move or failure to provide access for the Services may be charged at up to 100 percent of the agreed price.
6.5 If you request changes to the date, time, or scope of Services, we will try to accommodate these changes but cannot guarantee availability. Changes may affect the price and any previously agreed terms.
6.6 Man with Van Eden Park reserves the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, we will offer an alternative date or a refund of any sums paid for Services not yet provided, but we will not be liable for consequential loss.
7. Client Responsibilities
7.1 You are responsible for:
Ensuring suitable access for the Vehicle at both collection and delivery addresses, including any necessary parking permissions or permits.
Ensuring that Goods are properly packed, labelled, and ready for transport unless you have booked packing services.
Providing accurate information regarding the nature, volume, and value of Goods and any fragile, high-value, or unusual items.
Being present or appointing an authorised representative at the collection and delivery addresses to supervise loading and unloading, provide instructions, and sign any documents.
7.2 You must not request us to carry any items that are illegal, dangerous, or prohibited, including but not limited to explosives, firearms, flammable substances, perishable goods, live animals, or hazardous materials.
7.3 You must inform us in advance if there are any access restrictions, stairs, lifts, narrow roads, low bridges, or other obstacles that could affect the provision of the Services. Failure to do so may result in additional time and charges.
8. Our Responsibilities
8.1 We will exercise reasonable care and skill in providing our Services and handling your Goods.
8.2 We will aim to arrive at the agreed time; however, all arrival and delivery times are estimates and not guaranteed. We will not be liable for delays caused by events beyond our reasonable control, such as traffic, accidents, road closures, or adverse weather.
8.3 Our team will follow reasonable instructions given by you or your authorised representative, provided that such instructions do not compromise safety or breach these Terms and Conditions.
9. Liability for Loss or Damage
9.1 We will take reasonable care to avoid loss or damage to your Goods during the provision of the Services. However, our liability is subject to the terms in this section.
9.2 We are not liable for any pre-existing damage, wear and tear, or deterioration of Goods. It is your responsibility to ensure items are suitably packed and protected for transport.
9.3 Our liability for loss of or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable amount having regard to the value of the Goods and the price paid for the Services, unless a higher value has been expressly agreed and additional cover paid for in advance.
9.4 We are not liable for:
Loss or damage arising from inadequate or unsuitable packing by you or a third party.
Loss or damage to fragile or high-value items not disclosed to us in advance.
Damage to furniture or items that are dismantled or reassembled at your request, unless we have been negligent.
Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.
9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the Services being completed. You must provide reasonable evidence of loss or damage to support your claim.
10. Property Damage
10.1 We will take reasonable care to avoid damage to your property, including walls, floors, doors, and fixtures, when carrying out the Services.
10.2 You must take reasonable steps to protect your property, such as covering floors or removing obstacles. We are not liable for minor cosmetic damage that may occur despite reasonable care in tight or restricted spaces.
10.3 Our liability for damage to property at collection or delivery addresses will be limited to the cost of repair, subject to proof and any limitations permitted by law.
11. Exclusions of Liability
11.1 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
11.2 Subject to the above, we will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, strikes, acts of government, or acts of third parties.
12. Waste and Environmental Regulations
12.1 Man with Van Eden Park operates in accordance with applicable waste and environmental regulations. We do not collect or dispose of waste unless this has been specifically agreed as part of the Services and complies with relevant legal requirements.
12.2 We will not transport or remove general household waste, builder's rubble, hazardous waste, or any items requiring special disposal unless we have expressly agreed to do so and appropriate arrangements are in place.
12.3 You are responsible for ensuring that any items you ask us to remove or dispose of can legally be transported and disposed of in the manner requested. You must not request us to unlawfully dump or dispose of any items.
12.4 Where we do agree to remove waste or unwanted items, we may use licensed waste transfer or disposal facilities and pass on any associated costs to you.
13. Insurance
13.1 We operate with appropriate insurance cover for our business and Vehicles as required by law.
13.2 You are responsible for ensuring that your Goods are adequately insured during removal and transport. We recommend that you check your existing home or business insurance policies and arrange additional cover if necessary.
14. Complaints and Dispute Resolution
14.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.
14.2 Any formal complaint should be submitted in writing with details of the issue, dates, addresses, and any supporting evidence. We will review your complaint and respond within a reasonable timeframe.
14.3 We aim to settle disputes amicably. If a dispute cannot be resolved by agreement, you or we may pursue legal remedies as provided under the governing law.
15. Data Protection and Privacy
15.1 We will use your personal information only for the purposes of managing your booking, providing the Services, handling payments, and complying with legal obligations.
15.2 We will take reasonable steps to keep your personal data secure and will not sell or share your information with third parties except where necessary to provide the Services or required by law.
16. Termination
16.1 We may terminate the Contract or suspend Services immediately if you breach these Terms and Conditions, fail to make payment when due, provide false information, or behave in a threatening or abusive manner towards our staff.
16.2 On termination, any amounts owed for Services already provided or costs incurred will become immediately due and payable.
17. Variation of Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your Contract.
17.2 Any variation to these Terms and Conditions must be agreed in writing to be effective.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man with Van Eden Park.
19. Severability
19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue to be valid and enforceable.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and Man with Van Eden Park in relation to the Services and supersede any prior discussions, correspondence, or understandings.
20.2 You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.
